ISO/IEC 38500 Lead IT Corporate Governance Manager

This five-day intensive course enables participants to develop the necessary expertise and knowledge to support an organization in implementing and managing Corporate Governance of IT as specified in ISO/IEC 38500:2008. Participants will also gain a thorough understanding of best practices used to appropriately govern a Corporate Governance of IT system across all the principles of ISO/IEC 38500. ISO/IEC 38500 applies to the governance of management processes (and decisions) relating to the information and communication services used by an organization. These processes could be controlled by IT specialists within the organization or external service providers, or by business units within the organization. This training is consistent with COBIT 5 (Control Objectives for Information and Related Technology) and CGEIT (Certified in the Governance of Enterprise IT).

Who Should Attend:

  • Project managers or consultants wanting to prepare and to support an organization In the implementation of Corporate Governance of IT
  • ISO 38500 auditors who wish to fully understand the Corporate Governance of IT implementation process
  • CxO and Senior Managers responsible for the IT governance of an enterprise and the management of its risks
  • Members of groups monitoring the resources within the organization
  • External business or technical specialists, such as legal or accounting specialists, retail associations, or professional bodies
  • Vendors of hardware, software, communications and other IT products
  • Internal and external service providers (including consultants)
  • Members of an information security and/or IT team
  • Expert advisors in information technology
  • Technical experts wanting to formalize, amend, and/or extend the organizations IT-related objectives

Course Content:

  • Introduction and a brief history of Corporate Governance of IT
  • Presentation of the standards ISO/IEC 38500, COBIT 5, and CGEIT
  • Overview of the fundamental principles of the Corporate Governance of IT
  • Governance model for the Corporate Governance of IT
  • Assigning roles and accountabilities
  • Establishing the GEIT Project Team and drafting the GEIT Project Plan
  • The difference between governance and management
  • Strategic alignment of IT-related objectives with enterprise objectives through goal cascading
  • Meeting stakeholder needs through benefits realization, risk optimization, and resource optimization
  • Formulating a strategy through:
    – Mapping out the big picture
    – Deciding how to get there
    – Acting effectively to manage risk
    – Evaluating changes
  • Effectively managing changes in business strategy which are due to the dynamic nature of a business environment
  • Establishing an IT strategy committee with the focus on offering advice on IT value, risk, and performance.
  • Acquisition – Balancing benefits opportunities, costs, and risks
  • Categorizing IT investments
  • Managing investments through
    – Business case
    – Program management
    – Benefits realization
  • Preparing an acquisition and procurement process
  • Calculation of benefits using financially-oriented and nonfinancially-oriented cost-benefit techniques
  • Drafting and implementing cost optimization strategies
  • Implementation of an IT service management system
  • Continuous improvement through the following frameworks:
    – Six Sigma
    – Total Quality Management (TQM)
    – Plan-Do-Check-Act (PDCA)
  • Interoperability of diverse systems and organizations
  • Risk management: identification, analysis and treatment of risk (drawing on guidance from ISO 31000)
  • Implementing a Business Continuity Management System and a Recovery Strategy
  • Establishing an effective Human Resource Management
  • Drafting and incorporating HR strategies
  • Contract Management, Relationship Management, and Asset Management through SLAs and OLAs
  • Management and governance of data
  • Record and monitor IT resource utilization and availability
  • Outsourcing practices: Onsite, Offsite, and Offshore
  • Measure continuous performance of service delivery
  • Governance of conformance to legal requirements and other standards
  • Governance of human behavior and management of organizational and cultural change•


5 Days

Exam Information:

  • Duration : 3 Hours
  • Question format : Essay-type questions
  • Exam language : English


ISO 38500 Foundation Certification or a basic knowledge of ISO 38500 is recommended.

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